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Emerson Process Management Wins Program of the Year Award
Company demonstrates organizational excellence in strategic customer management
The Strategic Account Management Association (SAMA) has selected Emerson Process Management, a global business of Emerson (NYSE: EMR), to receive the 2012 Strategic Account Management Program of the Year award. The award will be publicly given to Emerson executives and team at the opening general session of the SAMA Annual Conference in San Diego on Monday, May 7, 2012.
“Each year, this award is bestowed upon a company that has demonstrated organizational excellence for strategic customer management,” said SAMA President and CEO Bernard Quancard. “We are very impressed and satisfied that Emerson has integrated many of the key elements of a world-class strategic accounts organization.”
These elements are being documented in a SAMA case study examination.
Emerson is being recognized for the rapid transformation the company has made over the last 3-5 years to:
- change the corporate culture from one of product-selling to customer-centricity;
- embed a disciplined account business planning process;
- facilitate the development of business relevant value propositions and align the company offerings to customer drivers;
- demonstrate the value of improved customer-supplier productivity;
- manage an internal network of best practices exchange;
- effectively support the executive strategic customer relationship with internal executive sponsors; and,
- meet and deliver to customer expectations.
This level of achievement requires significant enterprise alignment, cooperation and commitment – vertically and horizontally.
“Emerson is extremely proud to receive this honor,” said John Gardner, Senior Vice President, Strategic Accounts for Emerson Process Management. “While it recognizes hard work on the part of our team, it really signifies the stronger alignment we are achieving with our strategic accounts. By deepening our understanding of our customers’ business and operational drivers, Emerson is now in a much better position to become a true solutions provider … providing relevant, measurable business improvement for our customers.”
“This is a concrete case of organizational transformation worthy of recognition and acknowledgement,” said Quancard.
The Emerson Process Management team poses with their award.
Past Winners
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2011 Siemens AG 2010 Cisco 2009 DHL 2008 Xerox 2007 Schneider-Electric 2006 Cisco 2005 Nalco Company 2004 Marriott International 2003 Siemens 2002 PricewaterhouseCoopers 2001 ARCADIS, NV 2000 Boise Cascade Office 1999 Eastman Chemical Co. 1998 American Express 1997 Hewlett-Packard 1996 Procter & Gamble |
1995 Bell Atlantic Mobile 1994 MCI Telecommunications 1993 Olin Corporation 1992 The Upjohn Company 1991 Fritz Companies, Inc. 1990 Akzo Chemicals 1989 Occidental Chemical Corp. 1988 Cascade Corporation 1987 Moore Business Forms 1986 Gold Bond Building 1985 Essex Chemical Corp. 1984 American Can Company 1983 American Hospital Supply 1982 Diamond Shamrock Corp. 1981 National Can Corporation 1980 Purex Industries, Inc. |
1979 Shell Chemical Company 1978 FMC Corporation 1977 Union Carbide Corporation 1976 Borden, Inc. 1975 IBM Corporation 1974 International Paper Co. 1973 Koppers Company 1972 Star Manufacturing Co. 1971 Norton Simon, Inc. 1970 Walter Kidde & Company 1969 American Can Company 1968 Borden Chemical 1967 Eastman Kodak 1966 3M Company 1965 U.S. Chamber of Commerce |
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May 20 – 23, 2013 | 2013 SAMA Annual Conference
This year's theme – Bringing Mutual Measured Strategic Value – is directly tied to bringing growth and profitability to your customer and becoming a trusted advisor. To bring growth and profitability to your company, you must first bring them to your strategic customers. But the question of how to strategically impact your strategic customers' metrics with your value solutions still remains.
