In This Issue

Cover Story
When Your Team Isn’t a Team: A Case Study

Action Items
Leading Your Team Through Tough Times

At A Glance

Experts On Call
Navigating the Complexities of a Matrixed Organization

Knowledge Bytes

Movers and Shakers
Mark Urban
Director, National Institutional Accounts,
Eli Lilly & Company

Reality Check
Confidence in the Senior Executive Team

In This Issue

Cover Story
Using Moments of Truth to Define Teamwork that Matters

Action Items
Best Practices for Teamwork

At A Glance

Experts On Call
Compensation for the Multi-location Account

Knowledge Bytes

Movers and Shakers
Tim Chen,
Vice President of Innovation,
Bandag, Inc.

Reality Check
Team Compensation: Formal vs. Informal Account Teams

The Buzz
Managing Knowledge: A Team Competency

In This Issue

Cover Story
Taking Your Teams to the Next Level Joint Customer Planning: How to Pull It Off

Action Items

At A Glance

Experts On Call
Becoming a Fully Functional Team

Knowledge Bytes

Movers and Shakers
Daniel Obodovski,
Director, Strategic Marketing & Business Development,
Motorola, Inc.

Reality Check

The Buzz
Team Architects Share the Fundamentals