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Building an effective leadership structure to drive a successful customer-centric SAM program: A DHL success story

The article highlights the Excellence Award-winning strategic realignment of CSI’s leadership structure which led to better internal and external communication and a significantly improved, consistent customer experience.

Author(s): Matthias Heutger, SVP strategy, marketing & innovation, DHL Customer Solutions & Innovation; Ralf Nowak, senior expert performance management, DHL Customer Solutions & Innovation

Publication Date: 9/13/2017

Resource Type: Velocity magazine

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Price: Non-Member - $10.00 | Individual Member - $0.00 | Corporate Member - $0.00

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