The article highlights the Excellence Award-winning strategic realignment of CSI’s leadership structure which led to better internal and external communication and a significantly improved, consistent customer experience.
Author(s): Matthias Heutger, SVP strategy, marketing & innovation, DHL Customer Solutions & Innovation; Ralf Nowak, senior expert performance management, DHL Customer Solutions & Innovation
Publication Date: 9/13/2017
Resource Type: Velocity magazine
Price: Non-Member - $10.00 | Individual Member - $0.00 | Corporate Member - $0.00