This article defines customer experience, explains the value of investing in it and presents a framework for measuring its impact on business growth and profitability.
Author(s): By Janet LeBlanc, President, Janet LeBlanc + Associates Inc.
Publication Date: 9/17/2016
Resource Type: Velocity Magazine
Price: Non-Member - $0.00 | Individual Member - $0.00 | Corporate Member - $0.00
SAMA s 43rd Annual Conference, "From Strategy to Execution: What It Takes to Succeed in Strategic Accounts," was held May 6 to 9 in Dallas. This CD contains presentation materials from more than 50 breakout sessions and is offered at a discount price to the conference s attendees. (Please note that SAMA verifies record of registration.) This content-rich resource provides more practical tools and materials about SAM than any other single resource available. For a full list of session titles please refer to your conference materials or contact SAMA.
Publication Date: 5/6/2007
Resource Type: Velocity magazine
Subject Tags: Cultural Issues;Internal Alignment
Price: Non-Member - $30.00 | Individual Member - $30.00 | Corporate Member - $30.00