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Successful Implementation of Value Innovation within the Supply Chain

The authors share 3M’s methodology for engaging with value chain stakeholders, and describe a successful application of this methodology that resulted in a dou­bling of pipeline opportunities and four joint projects.

Author(s): Zine Moufakir Global Sales Talent Development, Corporate Marketing-Sales 3M and Kourosh Motalebi Senior Strategic Business Leader 3M International Operations

Publication Date: 6/1/2017

Resource Type: Velocity magazine

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Price: Non-Member - $10.00 | Individual Member - $0.00 | Corporate Member - $0.00

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2017 SAMA Excellence Award Winner: DHL - Successful implementation of value innovation within the supply chain

One of two winning business case entries for the 2017 SAMA Excellence Award for the category: Successful implementation of value innovation within the supply chain. In a strategic approach, DHL Customer Solutions and Innovation (CSI) jointly managed enhanced value creation with a Japanese customer. CSI developed the business relationship based on a professional understanding of the Japanese culture - and the customer's culture in particular - as well as the customer's business. By involving all contributors from the very beginning of each project, CSI was able to create an ecosystem that achieved greater revenue growth for all. The two companies embarked on their strategic journey by initiating board-to-board alignment four years ago, building mutual trust and giving CSI valuable insight into the customer's culture. Because of its customer-centric approach, CSI continuously looked for better solutions, and this proved a perfect fit with the customer's kaizen strategy of "continuous improvement." Cultural alignment fostered trust and openness, enabling consensus on how to innovate and manage product and process integration. A specific business case that illustrates this success is a plug-and-play racking solution implemented by the two organizations in 2015. With this solution, both companies succeeded in creating common value (which neither could produce individually) by involving all contributors from the very beginning in an ecosystem resulting in new levels of quality, sustainability and environmental responsibility. For DHL, overall revenue more than doubled in three years, and the customer relationship has been consolidated and extended, based on value exchange and value creation.

Author(s): DHL Customer Solutions and Innovation

Publication Date: 5/1/2017

Resource Type: White paper/article

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Price: Non-Member - $0.00 | Individual Member - $0.00 | Corporate Member - $0.00

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2017 SAMA Excellence Award Winner: 3M - Successful implementation of value innovation within the supply chain

One of the two winning business case entries for the 2017 SAMA Excellence Award for the category: Successful implementation of value innovation within the supply chain. In an effort to expand 3M's relevance and presence in the marketplace in the new connected age, 3M invested in revamping its global strategic account management process through activating a SAM Playbook. The Playbook aimed at enabling a customer-first mindset across 3M in three primary areas by connecting the right mindset and the right skillset for the right role; through introducing common processes, language and tools; and by digitizing business insights, planning and engagement.

1. PEOPLE: The right mindset and the right skillset for the right role
2. PROCESS: Common process. Language and tools
3. TECHNOLOGY: Digitating Business Intelligence, Planning & Engagement

Author(s): 3M

Publication Date: 5/1/2017

Resource Type: White paper/article

Subject Tags: Partnering Process / Strategic Alliances;Value Creation / Innovation

Price: Non-Member - $0.00 | Individual Member - $0.00 | Corporate Member - $0.00

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