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Building customer-centric processes in your organization
Author: Nedra Sadorf, chief operating officer, Hunter Business Group LLC
Velocity Magazine | September 30, 2011
In Velocity's summer/fall 2009 issue, Nedra Sadorf explored a model for building a customer-centric culture in an organization. In the second installment, she turns her attention from the people side of the customer-centric equation to the process side.
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