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On-demand webinar: communication skills for successful negotiators
Author: Jeff Cochran, master certified trainer, Shapiro Negotiations Institute
Webinar | July 27, 2011
Communication with your customers is key. In this webinar, you will learn a systematic communication process that will allow you to drastically improve your execution and ability to establish credibility and long-term relationships in an increasingly competitive marketplace.
Learn how to:
- Employ different methods to pose simple open questions
- Listen more effectively; employ a probing model to direct customers to "self-discover" their needs
- Collaborate on the customer's situation/solution to build rapport
- Strategically present features that best serve each customer's needs
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