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Communication Skills for Successful Negotiators
Author: Jeff Cochran, Shapiro Negotiations Institute
Presentation Handout | May 15, 2011
In this session you will internalize a systematic communication process that will allow you to drastically improve your execution and ability to establish credibility and long-term relationships in an increasingly competitive marketplace. Learn how to: * Employ different methods to pose simple open questions * Listen more effectively; employ a probing model to direct customers to "self-discover" their needs * Collaborate on the customer's situation/solution to build rapport * Strategically present features that best serve each customer's needs
Available to SAMA members only
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