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Cultural Intelligence: Building Trust & Getting Results in Global Markets (American Institute of Physics)
Author: Roland D.J. Dietz
Presentation Handout | May 15, 2011
Now more than ever, your ability to deal with international customer-supplier relationships and create results is the key success factor for driving revenue as well as profitability. Dissect the skills and practices for success in markets around the world?negotiate, solve problems, resolve conflicts, make decisions and manage groups to high performance in different cultural settings. Learn how to: * "Read" your counter-party's expressions and interpretations * Place behavior and communication in cultural context * Diagnose situations using cultural intelligence * Apply cultural intelligence in negotiations, conflict resolutions and decision-making
Available to SAMA members only
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