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Cushman & Wakefield: Developing a Delivery Platform That Aligns Teams
Author: Barbara Desmond, Cushman & Wakefield; Bruce Ficke, Cushman & Wakefield
Presentation Handout | April 25, 2010
The session offers strategic account managers and executives a comprehensive approach to developing a delivery platform to drive alignment of geographically dispersed teams, promote centralized communication and drive consistency. Elements of the platform include a technology tool for communications and service delivery, standardized processes, account reviews and key performance indicators. You will learn: * How to co-create communication platforms and delivery processes with the client * How to establish a learning program to continually educate, align and stimulate global teams * Better ways to share best practices both internally and externally with the client * KPIs that capture innovation and align metrics to client objectives
Available to SAMA members only
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