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Effective Virtual Team Leadership & Coaching
Author: James Robertson, The Summit Group
Presentation Handout | April 25, 2010
One of the critical success factors for effective strategic account management and paradoxically one of the greatest SAM challenges is to effectively lead cross-functional teams distributed across geography, time zones and countries. Learn how virtual, Internet-based collaboration technologies (including Second Life, TelePresence, WebEx, Web 2.0 and Salesforce.com/SaaS CRM) are transforming the ways account teams work and succeed. You will learn: * Insights into how leading companies are leveraging technology to dramatically improve distributed account team performance * How virtual collaboration technology can be used to accelerate SAM processes such as planning, customer collaboration and opportunity management * How to apply a value-centric account leadership and coaching approach * How to elevate team performance in a challenging real-world working lab
Available to SAMA members only
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