RSS
FIND A RESOURCE
I am looking for:
Johnson Controls: Creating Sustainable Customer Business Value
Author: Eric Fraistat, Johnson Controls, Inc.
Presentation Handout | April 25, 2010
Long-term customer value is created through scalable solutions, strategic consistency, proactive risk taking/control, integrity and superior relationships. This session explores ways to go far beyond the RFP to foster long-term business value and investment for the customer. You will learn: * The keys to aligning strategically to your customer's needs * How to constantly innovate your customer value proposition * How to mitigate the risk of innovative solutions * How to leverage best practices and implement an effective governance relationship with your customer
Available to SAMA members only
Please Leave a Comment
Featured Resource
Strategic Account Manager Competency Assessment
SAMA’s new Competency Assessment Tool helps Strategic Account Managers understand and measure the necessary skills to work strategically with their most complex customers. By evaluating performance against a defined set of best practices, this tool helps SAMs and their manager/s build a personal development roadmap to achieve their desired results.
Featured Event
June 18-21, 2012 | SAMA University Northeast
Intensive, full-day courses with established SAM experts will expand your knowledge and capabilities to a new level of understanding. Come for one to four days of concentrated knowledge building and leave with a deeper understanding and an expanded toolbox of skills.
