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Managing the Strategic / Global Accounts Programme Office
Author: Philippe Diez, AREVA T & D, Inc.; Alain LeGrix, ArcelorMittal; Francoise Nie, AREVA T & D, Inc.; Martin Flurschuetz, Siemens; Carol Bridle, Xerox Global Services Europe; Maibritt Thoft?Christensen, Novozymes
Presentation Handout | February 28, 2010
Within numerous companies, the expansion of enterprise capabilities for managing strategic and global customer business has necessitated the organisation of a central "office" to facilitate cross?business operations, systems and support as well as to coordinate, standardise and help drive SAM performance excellence. This session brings together several SAM programme office directors for an exchange on their individual jobs and the scope of their central office. You will learn: * Stage of SAM programme evolution and growth of a central programme office * Scope of responsibilities and areas of focus * Key challenges and issues * The direction that centralised management of SAM programme operations is moving
Available to SAMA members only
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