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Panel Roundtable: Managing the Strategic/Global Accounts Program Office
Author: Alexis Langagne, HP; Martin Flurschuetz, Siemens AG; DeAnna McCann, First American; Ron Davis, Zurich Insurance Company
Presentation Handout | April 25, 2010
Within numerous companies, the expansion of enterprise capabilities for managing strategic and global customer business has necessitated the organization of a central "office" to facilitate cross-business operations, systems and support as well as coordinate, standardize and help drive SAM performance excellence. This session brings together several SAM program office directors for an exchange on their individual jobs and the scope of their central office. You will learn: * The state of SAM program evolution and growth of a central program office * The scope of responsibilities and areas of focus * Key challenges and issues * The direction centralized management of SAM program operations is moving
Available to SAMA members only
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