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Schneider-Electric SGBD: Steps to Achieving Exceptional Global Account Team Performance
Author: Ian Job?Smith, Schneider Electric SA
Presentation Handout | February 28, 2010
The challenges in leading and managing an account team to high performance are numerous, from finding and selecting the right people to integrating all the moving parts into one globally coordinated and motivated collaborative unit. In this session, a global account director at Schneider Electric's global accounts organisation (SGBD) shares the experience and lessons of years spent building and managing customer teams. You will learn: * How to locate, evaluate and select the right team members * How to align the team to corporate and account objectives * How to build a team identity * How to establish team accountability and maintain customer focus * How to integrate account operations at the global level * How the team impacts major business outcomes
Available to SAMA members only
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