E3 - Leading and managing a multifunctional team


October 12-15, 2020 San Diego, California

November 10-12, 2020 Berlin, Germany

October 14-17, 2019 San Diego

February 10-13, 2020 Ft. Lauderdale, Florida

November 12-14, 2019 Prague, Czech Republic

This course develops account managers in the essential skills for leading and managing multifunctional and sometimes geographically remote, teams. The course covers team leadership, interpersonal skills and cultural knowledge and sensitivity. Attendees will work in teams using a case study, exercises and role play, and cover key team processes including the account planning process, team building, relationship process, influence without authority and coaching. Following each learning segment, attendees will input their own Account Team Plan to identify the relevance and application of the learning to future action items with their own account and account team.


  • Building team vision and identity
  • Alignment of account and team goals
  • Business and national/regional culture and impact in teams
  • Leading the team without direct authority
  • Working with the network
  • Managing the key processes
  • Coaching and development in the team

Faculty: Mercuri International